Support

How to subscribe

1. Go to PINZO.com (using Internet Explorer, Google Chrome, Firefox or Safari browser).
2. You will see the SIGN UP section at the top of the homepage.

a. If you already have a PINZO Account Sign in.
b. If you don't have a PINZO account, click GET STARTED.
c. Or, you can use any of the social media accounts that we support.

3. Fill out all the required information in the Registration Form.
4. Click Sign Me Up to register for a free PINZO account.
5. Click Play to begin learning with PINZO straight away.
6. You will receive an email notification of your subscription.

Streaming problems

PC
Stream Limit Exceeded
If you see an error that says “STREAM LIMIT EXCEEDED” or “TOO MANY USAGE ATTEMPTS” it means your PINZO account is in use on another device. PINZO allows one Network stream per login.

To resolve:
• Log out of all devices
• Log back in to the primary device you are trying to view on

If you have shared your account with friends or family, they may be using PINZO while you’re trying watch some content. PINZO allows one stream per login.

If you think someone is using your account without your permission:
   • Log out of all devices
   • Change your PINZO password
   • Log back in to the primary device you are trying to view on

How many streams are allowed per login?
If you see an error that says “STREAM LIMIT EXCEEDED” or “TOO MANY USAGE ATTEMPTS” it means your PINZO account is in use on another device. PINZO allows one stream per login.

To resolve:
• Log out of all devices
• Log back in to the primary device you are trying to view on

If you have shared your account with friends or family, they may be using PINZO while you’re trying watch some content. PINZO allows one stream per login.

If you think someone is using your account without your permission:
   • Log out of all devices
   • Change your PINZO Password
   • Log back in to the primary device you are trying to view on

System Requirements
JavaScript turned ON: This is the standard setting for all browsers. The site will not work if JavaScript is turned off.

Cookies enabled: This is the standard setting for all browsers. If cookies are disabled, you may encounter login errors and experience difficulties viewing certain content.

Windows Operating System Processor RAM VRAM Browsers Plugins Windows 8, Windows 7, Windows Vista Intel® Pentium® 4 2.33GHz (or equivalent) 256MB 64MB Internet Explorer 9.x (or higher), Firefox 19.x (or higher), or Google Chrome 25.x (or higher) , Adobe Flash Player 11.9 (or higher)

Apple Operating System Processor RAM VRAM Browsers Plugins OSX 10.7.x or 10.8.x PowerPC® G5 1.8GHz or Intel Core® Duo 1.5GHz 512MB 64MB Safari 5.x (or higher), Firefox 19.x (or higher), Google Chrome 25.x (or higher) Adobe Flash Player 11.9 (or higher)

Mobile
* iOS: 6.0 and up
* Android: 4.0 and up

Internet Connection
The PINZO Media Player is designed to automatically choose the best video quality setting for you based on the speed of your connection.

For an optimal viewing experience we recommend that you install the latest version of Adobe Flash Player. When PINZO content, if the media player continues to buffer, repeatedly reconnect, or shows only a frame-by-frame "choppy" feed, then there may be a problem with the bandwidth (speed) of your connection. PINZO standard content is streamed at a minimum of 1800kbps, so your bandwidth must be consistently pulling 1800kbps to receive a feed. High quality PINZO content is streamed within 3000kbps and your bandwidth must be consistently pulling 90% of the streaming rate to receive a high-quality video feed.

Can I share my PINZO account?
In order to protect your privacy and security, we strongly recommend you do not share your username and password.

How do I access my PINZO subscription?
Laptop or Desktop:
1. Go to PINZO.com.
2. Log on to your account using your email address and password or sign in with or if you used the LinkedIn/Facebook sign me in function to register, please use that again.
3. Click your avatar, located on the upper right part of the screen or next to Sign In.
4. Simply click on your avatar so you can start watching.

How does the Continue Watching feature work?
PINZO will keep track of the shows you are watching across any device. You may begin watching a show on one device and resume watching on another right where you left off. You can access your Continue Watching list from the home screen of all devices.
How to access Continue Watching feature:
1. Access PINZO.
2. You will be prompted to login to your PINZO.com account if not logged in.
3. Once your PINZO account is verified, you can now hover over My Account.
4. From the list select Continue Watching

When selecting a module from your Continue Watching list you can choose to resume watching from where you left off or start from the beginning.

Note: A module will automatically be removed from your Continue Watching list after it has been viewed in its entirety.

Mobile/Tablet:
How to Watch – iOS
You must be a PINZO subscriber running iOS 8.2 or higher and have the WWE app version 8.4 or higher installed to access PINZO.
To view PINZO content on your supported iOS device, follow the steps below:
1. Open the browser on your device and go to PINZO.com.
2. If you are not currently signed in, you will be prompted to sign in when you click on any PINZO link. You can also sign in by selecting Sign In from the app menu.
* Enter the email address associated with your PINZO account or if you used the LinkedIn/Facebook sign me in function top register, please use that again.
* Enter your PINZO password.
3. Once your account has been verified, you will be taken to the PINZO home screen.

Forgot Password

What if I’ve forgotten my account password?
Steps to Reset Password when not logged in to the Site
1. Go to PINZO.com and click Sign in button in the upper right.
2. Click the Forgot Password link.
3. Enter your Email Address.
4. Click the Send Me Reset Link button.
5. A password reset link will be mailed to your email account.
6. Open your email account and look for the WWE email that contains the reset password link and complete the process.
7. Click the link to Watch PINZO.
8. Please be sure to log out of all devices after you have reset your password and then log back in with the new password to continue viewing.

Technical Support

How to change Flash Player settings on supported browsers
How to Adjust the Flash Player Hardware Acceleration and Local Storage
Note: For Mac a <Ctrl + click> is equal to a <Right Click>
If you are having issues loading certain videos, adjusting the Adobe Flash Player settings will help improve the streaming capability of your computer.

Hardware Acceleration
1. Right click over a Flash Object such as the PINZO media player or Video highlight from the Highlights page.
2. Choose Settings.
3. The first tab on the left with the icon is the tab used, click it if not already pre-loaded.
4. Uncheck or check the box for Enable Hardware Acceleration depending on its current setting.

Local Storage
1. Right click over a Flash Object such as the PINZO media player or Video highlight from the Highlights page.
2. Choose Settings.
3. Click the tab with the folder and the green arrow .
4. Move the slider bar to the right from 100 KB to 10 MB.
5. If the box in this area never ask again is checked, a message will be received that flash shared objects must be turned on. This box should never be checked. If it is, uncheck, close the browser, and restart the computer.

Flash Cache Option 1
1. Right click over a Flash object, either the Media Player or the Video Highlight and chooseGlobal Settings in the Pop up.
2. Flash Player Settings Manager pop up should be received (Older Flash versions may take the user to the Adobe web site where the Flash Player Settings Panel should be accessed).
3. Click on Website Storage Settings Panel.
4. Choose Delete all sites.
5. Choose Confirm.
6. Close your browser and attempt to view.

Flash Cache Option 2
1. Click the Start button located in the bottom left hand corner of your screen.
2. Click on Control Panel (or depending on your system setup, Settings and then Control Panel).
3. Click on Flash Player (or System and Security and then Flash Player).
4. Click on the Advanced tab located along the top of the Flash Player Settings Manager.
5. Ensure the latest version of flash player is installed (click check now to verify which version you have installed).
6. Click the Delete All button located at the top of the Advanced section of the Flash Player Settings Manager.
7. Ensure that there is a checkmark beside the Delete All Site Data And Settings option. (IMPORTANT: leave the Delete All Audio and Video License Files option UNCHECKED).
8. Click the Delete Data button located in the bottom right hand corner of this window.
9. Close the Flash Player Settings Manager.
10. Close the Control Panel.
11. Restart your browser

I cannot see the Full-Screen icon when watching on Internet Explorer.

How to troubleshoot seeing one corner of the Media Player or Blank Screen
If only seeing a corner of the video in the Media player in Internet Explorer, take the following steps:
1. Check zoom settings of the browser (should be at 100% - found in Tools menu).
2. Compatibility mode needs to be enabled in the browser.
* How to enable compatibility mode:
At the end of the Address bar there is a broken piece of paper, click this and then open the program.
Under Tools at the top of the browser is also a compatibility mode access. Change this setting before opening a program.
3. Check if the browser is up to date or try another browser.
4. Install recommended Update for Windows.

Video stream crashing - Updating a Windows OS
Installing updates for your Operating System will improve the computer functionality and help your computer improve streaming capabilities.
Notes:
* Some updates need to be installed before other updates are available.
* If many updates are available the customer may want to contact PINZO Support at a later time due to the amount of time needed to perform updates.

Supported Web Browsers

What web browsers does PINZO.com fully support?
* Firefox
* Google Chrome
* Windows Internet Explorer
* Safari

What if I have an older browser?
Older browsers aren't fully compatible with many modern web practices and standards. It is suggested you update your browser.

How to reduce buffering time - Enabling Cookies
Enabling browser cookies will help you access PINZO faster and reduce buffering time for the browser to gather data from the web server.

Internet Explorer
1.Click on the Tools menu and select Internet Options.
2.In the Privacy tab, the bar on the right slides up or down, setting the cookie level.
3.Configure your browser to accept cookies, at your preferred level.

Firefox (PC)
1.Click on the Tools menu.
2.Select Options.
3.Click the Privacy tab.
4.Check Accept cookies from sites.
5.Click OK.

Firefox (Mac)
1.Pull down the Firefox menu and select Preferences.
2.Click the Privacy tab.
3.Check Accept cookies from sites.

Safari (Mac)
1.Pull down the Safari menu and select Preferences.
2.Select the Security tab.
3.Configure your browser to accept cookies, at your preferred level.

Google Chrome
1.Go to the Customize and control Google Chrome Tools button and selectSettings.
2.Click the Show advanced settings link.
3.Under Privacy click the Content Settings button.
4.Under Cookies configure your browser to allow cookies, at your preferred level.

I cannot load any content from PINZO - Disable Firewall
If you have any Internet Security Programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., Adblock Plus) that include an Ad-Block feature, you may need to either disable the Ad-Block feature or disable the program entirely. In addition to Adblock Plus, other Firefox add-ons which can prevent the media player from loading properly are Flashblock and NoScript. If you are having problems viewing PINZO programming and have these add-ons installed, disable or uninstall them.
To disable or uninstall add-ons on Google Chrome, click here.
To disable or uninstall add-ons on Firefox, click here.
To disable or uninstall add-ons on Internet Explorer, click here.
To disable or uninstall add-ons on Safari, click here.
You may also be behind a firewall that is stopping the content. To receive PINZO content, we recommend setting PINZO as a trusted site in your firewall software. Consult the Help section of your firewall software for further support.
If you are still having problems you may need to disable your firewall software or find out if your network (especially if you are in an office) prevents PINZO features (such as videos) from loading.

Can I change the aspect ratio when switching to full screen on desktop versions?
No, the aspect ratio cannot be changed.

I cannot access my PINZO account – PC/Mac Basic Troubleshooting

Accessibility FAQs
1. Why am I being asked to subscribe to PINZO when I already have a PINZO subscription?
2. I'm a subscriber and I'm having trouble accessing PINZO on my PC/Mac
3. How do I clear my browser cache?
4. What if I Forgot my Password?
5. System Requirements

Why am I being asked to purchase PINZO when I already have a subscription?
In order to experience PINZO on your desktop or laptop computer your screen resolution must be set to a minimum of 1024.

To adjust your screen resolution, follow these steps:
For Mac Users:
1. Choose Apple menu > System Preferences, then click Displays.
2. Click Display
3. Under Resolution click Scaled
4. Select 1024 (or higher if supported)
For Windows 8 Users:
1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
2. Tap or click PC and devices, then tap or click Display.
3. Tap or click the resolution slider and drag it until you find the resolution marked (Recommended). This is your monitor's native resolution-usually the highest resolution your monitor can support.
4. Tap or click Apply.
5. For more help on adjusting your screen resolution on Windows 8, click here.
For Windows 7 Users:
1. Open Screen Resolution by clicking the Start button
2. Click Control Panel
3. Under Appearance Personalization click Adjust screen resolution
4. Click the drop-down list next to Resolution, move the slider 1024 and click Apply.
5. For help on adjust your screen resolution on Windows 7 click here.

I'm a subscriber and I'm having trouble accessing PINZO on my PC/MAC
If you are having difficulty accessing PINZO on the web take the following steps:
1. Log out of PINZO.com
2. Clear your browser's cache
3. Reload PINZO.com and log back in
NOTE: If you have recently changed your password, you will need to log out of all devices and browsers and log back in with your new password.

Clearing Your Browser Cache

Here is how to clear the cache in the most popular browsers supported by PINZO:

Internet Explorer
1. Click on the Tools menu and select Internet Options.
2. In the General Tab, under the Browsing History section, click Delete/.
3. Click the Delete Files button next to Temporary Internet Files.
4. Click Yes.
Firefox (PC and Mac)
1. Click the Tools menu.
2. Select Clear Recent History.
3. Select Everything in the drop down menu on the top right of the new window.
4. Click on the arrow next to Details to list more options.
5. Check the box next to Cache and click on Clear Now.
Google Chrome (PC)
1. Click the Tools menu.
2. Select Clear browsing data.
3. Check the box next to Empty the cache.
4. Click Clear Browsing Data.
Google Chrome (Mac)
1. Click the Chrome menu.
2. Select Clear browsing data.
3. Check the box next to Empty the cache.
4. Click Clear Browsing Data.
Safari 5
1. Click the Safari menu.
2. Select Empty Cache.
3. Click Empty.
Safari 6
1. Click the Safari menu.
2. Select Preferences.
3. In the Preferences menu click on the Advanced tab.
4. Check the box next to Show Develop menu in menu bar.
5. In the Develop menu that is now available, select Empty Caches.

Resetting Your Password
If you have forgotten your password:
1. From the top of any PINZO.com page, click Sign in.
2. Click the Forgot Password link.
3. Enter your Email Address.
4. Click the Get New Password button.
5. A password reset link will be sent to your email account.
6. Click on the link in the email and enter a new password.
7. Click the link to "Watch PINZO".
Please be sure to log out of all devices after you have reset your password and then log back in with the new passwordto continue viewing.

System Requirements
Internet Connection
The PINZO Media Player is designed to automatically choose the best video quality setting for you based on the speed of your connection.

For an optimal viewing experience we recommend that you install the latest version of Adobe Flash Player. When playing PINZO content, if the media player continues to buffer, repeatedly reconnect, or shows only a frame-by-frame "choppy" feed, then there may be a problem with the bandwidth (speed) of your connection. PINZO standard content is streamed at a minimum of 1800kbps, so your bandwidth must be consistently pulling 1800kbps to receive a feed. High quality PINZO content is streamed within 3000kbps and your bandwidth must be consistently pulling 90% of the streaming rate to receive a high-quality video feed.
Windows Operating System Processor RAM VRAM Browser Plug-Ins
Windows 8
Windows 7
Windows Vista Intel® Pentium® 4 2.33GHz (or equivalent) 256MB 64MB Internet Explorer 9.x (or higher)
Firefox 19.x (or higher)
Google Chrome 25.x (or higher) Adobe Flash Player 11.9 (or higher)
Apple Operating System Processor RAM VRAM Browser Plug-Ins OSX 10.7.x
OSX 10.8.x PowerPC® G5 1.8GHz
Intel Core® Duo 1.5GHz 512MB 64MB Safari 5.x (or higher)
Firefox 19.x (or higher)
Google Chrome 25.x (or higher) Adobe Flash Player 11.9 (or higher)

What are My Modules?

My Modules is a list of episodes or entire series to watch, in order.

You can access your entire Modules list from the from the home screen of all devices.

Improving Your Viewing Experience - Internet Speed and Bandwidth Issues
Streaming quality issues on PINZO may be the result of a slow Internet connection. Below are steps you can take to improve your Internet speed.
1. If you are using a wireless connection (WiFi), turn off other devices, including mobile phones, tablets and other streaming devices, connected to the same network.
2. Turn off other applications currently running on your network.
- Streaming video applications
- Cloud back-up or sync applications (Dropbox, Google Drive, iCloud)
- Content downloads (games, movies or music)
- Video communication applications (FaceTime, Skype)
3. Use a wired connection to view PINZO as opposed to WiFi.
4. PINZO requires the following Internet download speeds:
- Standard speed = 1.8 megabits per second
- High quality speed = 3.0 megabits per second

Check your Internet download speed by using tools provided by your Internet Service Provider or by locating a service online. If your download speed does not meet our requirements, contact your Internet Service Provider for a better connection.

For an accurate speed representation, please use one of the many free online speed checkers.

Mac:
I cannot view PINZO content using my 64-bit Safari browser.
How to change a Mac Safari browser from 64 to 32 bit
1. Access the Applications folder (this can be found by clicking and opening the Macintosh HD icon on the desktop).

2. Click applications if following the HD path.

3. Locate the Safari Browser icon and <Ctrl+click> over the icon and choose Get Info.

4. Another method for this is to highlight the icon and at the top of the window on the left, choose file then get info (This can be performed with most browsers. If this is not possible to change the browser bit rate, this may be an older Mac OS version. Chrome may not allow this change.)

5. In the pop up box, locate the check box to open or launch in 32 bit.

6. Close all open windows including Safari Browser if open.

7. Launch the Safari Browser and attempt to view.

How to change Flash Player settings on supported browsers
How to Adjust the Flash Player Hardware Acceleration and Local Storage
Note: For Mac a is equal to a
If you are having issues loading certain videos, adjusting the Adobe Flash Player settings will help improve the streaming capability of your computer.
Hardware Acceleration
1. Right click over a Flash Object such as the PINZO media player or Video highlight from the Highlights page.
2. Choose Settings.
3. The first tab on the left with the icon is the tab used, click it if not already pre-loaded.
4. Uncheck or check the box for Enable Hardware Acceleration depending on its current setting.

Local Storage
1. Right click over a Flash Object such as the PINZO media player or Video highlight from the Highlights page.
2. Choose Settings.
3. Click the tab with the folder and the green arrow .
4. Move the slider bar to the right from 100 KB to 10 MB.
5. If the box in this area never ask again is checked, a message will be received that flash shared objects must be turned on. This box should never be checked. If it is, uncheck, close the browser, and restart the computer.

Flash Cache Option 1
1. Right click over a Flash object, either the Media Player or the Video Highlight and chooseGlobal Settings in the Pop up.
2. Flash Player Settings Manager pop up should be received (Older Flash versions may take the user to the Adobe web site where the Flash Player Settings Panel should be accessed).
3. Click on Website Storage Settings Panel.
4. Choose Delete all sites.
5. Choose Confirm.
6. Close your browser and attempt to view.

Flash Cache Option 2
1. Click the Start button located in the bottom left hand corner of your screen.
2. Click on Control Panel (or depending on your system setup, Settings and then Control Panel).
3. Click on Flash Player (or System and Security and then Flash Player).
4. Click on the Advanced tab located along the top of the Flash Player Settings Manager.
5. Ensure the latest version of flash player is installed (click check now to verify which version you have installed).
6. Click the Delete All button located at the top of the Advanced section of the Flash Player Settings Manager.
7. Ensure that there is a checkmark beside the Delete All Site Data And Settings option. (IMPORTANT: leave the Delete All Audio and Video License Files option UNCHECKED).
8. Click the Delete Data button located in the bottom right hand corner of this window.
9. Close the Flash Player Settings Manager.
10. Close the Control Panel.
11. Restart your browser

How can I update my Mac Operating System?
In order to make sure that PINZO programming streaming will work on your Mac computer. It is recommended that you install all the Software update available for your device.
To install your device software update:
1.Click the Apple icon in the top left corner of the screen.
2.Choose Software Update.
3.Update all necessary items.
Note: There is a Performance Monitor or graph that shows how the machine is working.

Supported Web Browsers
What web browsers does PINZO.com fully support?
* Firefox
* Google Chrome
* Windows Internet Explorer
* Safari

What if I have an older browser?
Older browsers aren't fully compatible with many modern web practices and standards. It is suggested you update your browser.

How to reduce buffering time - Enabling Cookies
Enabling browser cookies will help you access PINZO faster and reduce buffering time for the browser to gather data from the web server.

Internet Explorer
1.Click on the Tools menu and select Internet Options.
2.In the Privacy tab, the bar on the right slides up or down, setting the cookie level.
3.Configure your browser to accept cookies, at your preferred level.

Firefox (PC)
1.Click on the Tools menu.
2.Select Options.
3.Click the Privacy tab.
4.Check Accept cookies from sites.
5.Click OK.

Firefox (Mac)
1.Pull down the Firefox menu and select Preferences.
2.Click the Privacy tab.
3.Check Accept cookies from sites.

Safari (Mac)
1.Pull down the Safari menu and select Preferences.
2.Select the Security tab.
3.Configure your browser to accept cookies, at your preferred level.

Google Chrome
1.Go to the Customize and control Google Chrome Tools button and selectSettings.
2.Click the Show advanced settings link.
3.Under Privacy click the Content Settings button.
4.Under Cookies configure your browser to allow cookies, at your preferred level.

I cannot load any content from PINZO - Disable Firewall
If you have any Internet Security Programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., Adblock Plus) that include an Ad-Block feature, you may need to either disable the Ad-Block feature or disable the program entirely. In addition to Adblock Plus, other Firefox add-ons which can prevent the media player from loading properly are Flashblock and NoScript. If you are having problems viewing PINZO programming and have these add-ons installed, disable or uninstall them.
You may also be behind a firewall that is stopping the content. To receive PINZO content, we recommend setting PINZO as a trusted site in your firewall software. Consult the Help section of your firewall software for further support.
If you are still having problems you may need to disable your firewall software or find out if your network (especially if you are in an office) prevents PINZO features (such as videos) from loading.

Can I change the aspect ratio when switching to full screen on desktop versions?
No, the aspect ratio cannot be changed.
I cannot access my PINZO account – PC/Mac Basic Troubleshooting

Accessibility FAQs
1. Why am I being asked to purchase PINZO when I already have a PINZO subscription?
2. I'm a subscriber and I'm having trouble accessing PINZO on my PC/Mac
3. How do I clear my browser cache?
4. What if I Forgot my Password?
5. System Requirements

Why am I being asked to purchase PINZO when I already have a subscription?
In order to experience PINZO on your desktop or laptop computer your screen resolution must be set to a minimum of1024. If your screen resolution is set below 1024 you will see the image below.
In order to experience PINZO on your desktop or laptop computer your screen resolution must be set to a minimum of1024. If your screen resolution is set below 1024 you will the image below:

How do I change my e-mail address?
If you want to change the e-mail address that's associated with your subscription to PINZO, please follow these simple steps:
1. Go to PINZO.com
2. Login.
3. Go to My Profile.
4. Click Change next to email.
a. Enter your new email address on the email address field.
b. Enter your account Password.
5. Click Update My Email Address.
6. An email confirmation that your change was successful will be sent to both your old and new email address.
a. Check your spam folder if you do not see a confirmation email.

How do I cancel my PINZO subscription?
To cancel your PINZO Subscription:
1. Go to PINZO.com.
2. Login to your PINZO account, if you are not yet logged in.
3. Go to the Billing Information section of your account page.
4. Click the “cancel your subscription” link.
5. On the next page click the Cancel button.

You may continue to receive emails from us for 7 working days after you cancel your subscription.

Will I see updates to my Account Preferences immediately reflected?
If you make changes to your account including:
* Change Password
* Change Email Address
* Cancellation of your PINZO Subscription

The change to your account may take up to 5 minutes to show on the screen.

How do I change my password?
**We recommend avoiding the use of the following characters as they may lead to difficulties signing in on some devices: <, >, & and %.
To change the password associated with your PINZO.com account:
1. Go to PINZO.com/myaccount.
2. You will be prompted to login. If you are not logged in to your PINZO.com account.
a. Enter your PINZO.com account email address
b. Enter your Password
3. Under MY ACCOUNT page, click the Change link right beside Password.
4. You will be directed to the UPDATE YOUR PASSWORD page. Enter your current password.
5. Enter the New Password and confirm the password of your choice.
6. Click UPDATE and you will see a message saying Per your request, your password has been updated.

NOTE: Please be sure to log out of all devices after you have reset your password and then log back in with the new password to continue viewing.